Even Spectrum web sight advertised the same information. Upside was promised by no less than three sales/service representatives, that my price would drop for 12 months, go back up after 12 months to the rate I am currently paying, and my internet speed would increase from 100 Mps to 200 Mps.
TIME WARNER WIRELESS INTERNET SPEED TEST UPGRADE
I was recently forced to upgrade from an approximately 10 year old contract (Legacy Charter Time Warner Account) to Spectrums new contract if I wanted to receive current services (updated modem, router, Wifi Extenders). Spectrum business practices are nothing short of deceptive and slimy. Now back in court, the lawsuit is asking for class certification that would cover up to millions of current and former TWC and/or Spectrum customers that may have been affected by similar false advertising practices.
This lawsuit was originally filed in March 2017 in California federal court and was then sent to arbitration for more than a year. The lawsuit also claims that the company loaned or leased modems and routers that were actually incapable of supporting the high internet speeds the company advertised in the first place. The lawsuit alleges that Spectrum/TWC “failed to live up to the promised speeds, reliability, and performances,” meaning that consumers overpaid for the internet speed they actually received. He would call technicians in from Spectrum to test the speed, and he claims that the technicians never registered his internet speed as more than 130 mbps-less than half the speed he was paying for. Indeed, one of the plaintiffs claimed that he was paying for internet service advertised as 300 megabits per second (mbps), but he consistently noticed that the internet was much slower. Two plaintiffs have brought a class action lawsuit against Charter Communications (along with Spectrum) alleging that they did not actually receive the high Spectrum internet speed they were paying for. Charter Communications Class Action Lawsuit Spectrum merged with TWC back in 2016, and both now belong to the parent company Charter Communications. If you have regularly experienced low Spectrum internet speed, you may be able to join this class action lawsuit investigation.Ĭompanies involved in this class action lawsuit investigation for false advertising practices include Time Warner Cable (TWC), Spectrum, and Charter Communications.
Some have even turned to litigation, alleging that Spectrum falsely advertised their internet speedas much higher than what customers actually receive.
Some consumers are claiming that the Spectrum internet speed they receive is regularly far lower than the speed they’re paying for.
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